Withdrawing Winnings from Casino Sites
Most of the time, players should have no problems withdrawing winnings from online casinos. The process is usually straightforward and can be done in a few minutes within the cashier. Players can choose from a range of different payment methods to process a withdrawal from their preferred fast payout casinos.
However, sometimes casino users can experience issues when they are trying to withdraw their money. There are myriad reasons behind online casino withdrawal problems, so let’s take a look at the top five.
1. Delays in Processing Casino Withdrawals
The most typical casino withdrawal issues are simply due to delays in the transaction being processed.
It is recommended to check the casino site’s time period for payouts in their terms and conditions. The same information is also often detailed on a payments page, or within the casino cashier itself.
Some payment methods are slower than others to pay out. For example, using an e-wallet like PayPal is likely to result in faster payouts than choosing a bank transfer at the casino cashier.
Most of the time, players who choose an e-wallet to withdraw winnings will get their money within just a few hours.
Unless it has been more than a week since attempting to withdraw winnings, it might be best to sit tight and wait a while to see if the money comes through.
However, an option is to get in touch with the casino site’s customer service department as they will often be able to provide details of any delays with withdrawals that are ongoing.
2. Wrong Payment Method Selected
Players do not always get a free choice over which payment method to use for casino withdrawals.
Many online casino withdrawal problems are therefore as a result of players picking the wrong payment method at the casino cashier. Some sites only allow certain payment methods from some countries too.
As an example, casinos typically require their players to make a withdrawal via the same payment method that was selected by them to add funds.
For example, players who used a Visa debit card to make a deposit into their preferred online casino site are unlikely to be able to withdraw winnings to a different MasterCard debit card.
On a similar note, it is also possible that players have made an error when inputting payment details.
It is easy to mistype a debit card number or bank account details, and that can lead to a casino withdrawal failure. Make sure to always double and triple-check any payment method information.
Payment methods are also subject to minimum and maximum withdrawal limits at most online casino sites as well. Another reason for a casino withdrawal failure may, therefore, just be that a player has attempted to take funds out of their account via a transaction that does not fit between these limits.
As well as limits for a single transaction, casino sites may have a set amount they will pay out to the same user each day, week or month.
Exceeding these limits can result in withdrawal problems, so it is best to check these figures in advance.
For a particularly large withdrawal – for example, if a player has been fortunate enough to win a jackpot when playing slots – it may be necessary to contact customer service.
3. Casino Bonus Conditions Haven’t Been Met
A common reason for casino withdrawal issues is that the terms and conditions of a site’s bonuses have not been completed by the player.
Users need to make sure that they have finished the wagering requirements of bonuses before they try to attempt a withdrawal, otherwise it is likely to fail.
There is usually a way to check the progress of wagering requirements so that players can make sure they have finished them before trying to withdraw winnings.
Another linked reason for a casino withdrawal failure could be that the attempted transaction is in excess of the maximum win limit for a bonus. Anything above that cap is likely to be rejected by the site.
Sites normally have this limit in place to protect themselves from losing a large amount of money from the casino bonuses that they offer.
As a result, it is always recommended to closely check the small print for bonus T&Cs before deciding whether or not to go for them.
4. Verification Documents or ID Checks Required
Casinos are required to verify the identity of players as part of their anti-money laundering checks and their know-your-customer (KYC) procedure. This can often lead to problems with withdrawals.
When users sign up for a casino account they will undergo some checks as standard automatically, but further measures are normally required when players are ready to withdraw winnings.
It is common for casino sites to require players to provide a form of ID, for example, a copy of their passport, before a withdrawal can be processed.
Most sites have an area where documents can be safely uploaded, or it is also often possible to send them as an attachment in an email.
Check closely what verification documents or ID forms are accepted before taking this step. Providing unclear images or an incorrect document is likely to lead to a casino withdrawal failure. To avoid casino withdrawal problems, it can be a good idea to provide the ID soon after signing up. That way, the site already has everything that it should need to process the withdrawal swiftly.
5. The Casino Site is not Legitimate
In very rare cases, players can experience a casino withdrawal problem due to signing up for an account with an operator that is unlicensed and unverified.
It is for this reason that it is recommended to only play with fully licensed and legal online casinos.
Players should also take care to read reviews of online casinos – from both experts and users – in order to assess whether a casino withdrawal failure is likely to be a problem.
Unscrupulous operators are unfortunately not uncommon in the world of online casino sites. Only ever sign up with an online casino site that has been thoroughly checked out and recommended properly.
What Should Players Do About a Casino Withdrawal Failure?
The very first thing players who are struggling with casino withdrawal problems should do is get in contact with the site’s customer service team.
Most online casinos have a live chat option that is staffed on a 24/7 basis these days. This is a strong first port of call for those who are trying to withdraw winnings out of the cashier without success.
Some sites also provide telephone or email customer support, or even help via social media channels on sites such as Facebook or X, which used to be known as Twitter.
Players can decide which customer support option suits them the best, but live chat is usually the best way to go due to the speedy responses provided.
When asking customer service agents about a casino withdrawal failure, users should be firm but friendly and ensure they have all the necessary details about the transaction to hand.
For example, it is crucial to know exactly when the casino withdrawal problems have occurred and how much the failed transaction was for.
The agent should be able to check on the casino site’s system to see the status of the withdrawal. It might be something as simple as a technical glitch behind the scenes causing delays to payments.
Sometimes, customer service will not help users with a casino withdrawal failure. The next step is therefore to consider raising a complaint.
Sites always have a customer complaint policy in place, and the opening step is normally to send an email with details of the problem.
The casino should aim to resolve the complaint within a few weeks, but players still have another option to go for in the event of them not being satisfied with the outcome.
In the UK, for example, players can make a complaint via Resolver if they are finding it difficult to withdraw money from an online casino.
The process for making a complaint about an online casino site can be different in each country.
A good step is always to check where a casino site has received its licence from and check that out.
However, most of the time, a casino withdrawal failure is due to one of the five reasons detailed above.